Upset customers say it was a long time coming.
A worker from Four Season corporate office is in the Ozarks.
So far, forty-nine customers tell us they paid nearly $800,000 to Springfield Sunrooms. You know the story. The projects are not done. There's a bankruptcy case.
Springfield Sunrooms is a dealer of the national brand Four Seasons ... and customers thought they were getting the warranty that comes with a Four Seasons contract.
A customer told On Your Side when the corporate representative was visiting his home and invited us to swing by.
Barry Banzet welcomed Ashley Reynolds in his home during his appointment with Four Seasons. You might recall, he paid $34,000 for his unfinished project. He has since, hired other contractors and got the job done.
"This is certainly not a representation of how we would conduct business," said Jason Rose.
Rose is a field technician for Four Seasons.
He's seeing first hand, what we've shown you for months.
"It can't help but make you angry. A little heartbreaking ... very heartbreaking. As I was explaining to one customer, almost everyone I've met reminds me of a neighbor I grew up next to. Not only do they remind me of a neighbor they kind of invite you in and treat you like a neighbor," he said.
This trip is all about assessing. There's no plan on how or if customers will get help.
"This is a fact finding mission. We are here for the homeowners to see what can be done and the various stages the projects are in. As you know we are a sunroom and window manufacturer. A lot of the jobs I've went to, I'm finding are not our material and are conventionally built room editions," he said.
There's a newly discovered problem with the contracts. Banzet's contract has the Four Seasons logo.
"These are not our corporate contracts," said Rose.
"We thought we were hiring Four Seasons. That's why we hired Four Seasons because it was a good name. We have now learned how much fraud there was by Springfield Sunrooms by using their name to sell contracts and garnish jobs," said Banzet.
If you're an upset customer you're encouraged to contact Four Seasons corporate office in New York. 888-270-3546
File a complaint with the Attorney General because there's an open investigation.
Four Seasons Sunrooms and Windows statement:
Thank you for contacting us. As previously communicated, Four Seasons has been manufacturing home improvement products for over 40 years and recognize how consumers in the Springfield area have been adversely affected by events surrounding the bankruptcy filing of Springfield Sunrooms. We do value the trust that consumers have put in the Four Seasons brand and desire to learn how we might be able to provide assistance.
Your information is correct, we do have a Field Technician in the Springfield area performing project assessments following the Springfield Sunrooms LLC bankruptcy filing. After learning of the bankruptcy filing, we began reaching out to Springfield Sunrooms customers requesting specific information on their outstanding projects in order to try to determine how we might be able to assist. In the interim, we were also contacted by other Springfield Sunroom customers who may have had problems or concerns with their previously completed projects. In order to better understand all of these projects, we have begun contacting these consumers and scheduling site visits.
At this time, we have not received the requested information from all customers, and not all customers have responded to our requests to schedule a site visit. Unfortunately, we have also found that some customer projects do not involve any Four Seasons products. We will continue to reach out to consumers who have not responded to our requests, so that we can coordinate a site assessment.
Any Spring Sunrooms customer who wishes to reach us can contact at ConsumerAffairs@fourseasonssunrooms.com and provide us with their best contact information and we will reach out to them.
FIRST STORY: Click HERE
SECOND STORY: Click HERE
THIRD STORY: HERE
FOURTH STORY Click HERE
FIFTH STORY Click HERE
SIXTH STORY Click HERE
SEVENTH STORY: Click HERE
EIGHTH STORY: Click HERE
NINTH STORY: Click HERE