Story Published:
Nov 19, 2009 at 6:46 PM CDT
Story Updated:
Nov 19, 2009 at 6:46 PM CDT
Problems with a computer at the Federal Aviation Administration affected airports all over the country today, including here in the Ozarks. The morning glitch impacted Thursday's schedule at the Branson Airport.
By 9:00 Thursday morning, Air Tran, which flies out of Branson Airport, cancelled about two dozen flights all over the country and delayed dozens more. Delta was affected too, and American Airlines had hundreds of flights knocked off schedule by the glitch.
It didn't take long for the FAA computer glitch to cascade out to airports all over the country. It's even affected the newest airport in the Ozarks.
"The first flight is actually in the air, and will be on time and depart on time today, but the second flight has been cancelled," says Branson Airport spokesperson Gene Conrad.
It left passengers like Michael and Lana Vincent, headed to Florida, in a tough spot. "I have a golf tournament in the morning," says Michael.
His seat on the Airtran plane is safe, but Lana had booked a later flight.
"Her flight's totally cancelled, so we're trying to put her on this flight, which is full, and everybody from that flight is trying to get on, so it's chaos," Michael says.
The problem started in a single computer circuit board in an FAA Salt Lake City facility. It also affected a large flight processing center near Atlanta, and 21 regional radar centers around the country. The problem, which lasted about four hours, was fixed around 9 a.m., but the effect on flights is much longer.
In Branson, twelve passengers from the cancelled flight were able to get onto the earlier flight. But the other 70 or so will have to wait or go somewhere else.
"We would help them to get reacommodated on another airline through another airport if need be, or we'd reacommodate them for tomorrow on AirTran on the first flight," says Conrad.
Branson's cancelled flight was to Atlanta's Hartsfield-Jackson International Airport, the world's busiest, and Thursday, hardest hit.
Though it's frustrating for passengers, many, like the Vincents, understand.
"They're handling it the best they can, but it's still disappointing. You don't plan for this, so we're just keeping our fingers crossed," says Michael.
The FAA is quick to point out that there was never any safety concern. Flights were taking off and landing just fine. But doing either was requiring more time. The problem is similar to the one the FAA had at the Atlanta processing facility just over a year ago.