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Problem Solver: Medicare aid and information slow in arriving
The good news arrived in Hilde Loebe's mailbox in late August. As a low-income Medicare beneficiary, the 87-year-old Hoffman Estates resident had been approved for assistance with her Medicare Part B premiums. The letter from the Illinois Department...
Tags: U.S. Department of Homeland Security, Government Health Care, Medicare, Social Security, Hoffman Estates
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Problem Solver: Van stolen, driver's license suspended
You have to give the thief this much: He was certainly bold. While Paul and Jean Sandquist sat blissfully unaware inside their Oak Park home on the afternoon of April 30, someone broke through the locked door to the couple's garage. Once inside, the...Tags: Criminals, Theft
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Problem Solver: Giving thanks
Not long after I started this column more than seven years ago, I came to realize the folks who read it are among the best on Earth. Whenever I failed to come through for a consumer — and often even when I succeeded — there was a small...
Tags: Track and Field, Foreclosures, Ovarian Cancer, Homes, Computer Hardware
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Problem Solver: Tree finally falls; dogs rejoice
It took almost seven months, but Tom Gorski's century-old maple tree is finally gone. All of it. You might recall Gorski, who was featured in the Nov. 4 column. In April, he paid Tom Harder of Cutting Edge Tree Service and Landscape $2,000 to remove the...
Tags: Employees, Animals, Career and Workplace
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Problem Solver: Child support case becomes a hot mess
Christopher Isit has been paying child support for his twin daughters for more than a decade. For most of that time, the payments were automatically deducted from his paycheck and sent to whatever state in which his former girlfriend and daughters...
Tags: Riverside (Cook, Illinois)
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Problem Solver: I-Pass bill shocks driver
Ryan Sarti learned there was a problem with his I-Pass transponder when he received a letter from the Illinois Tollway. By then it was too late. The letter, dated Oct. 17, said Sarti had failed to pay 15 tolls since late July amounting to $22.90 and...
Tags: Credit and Debt, Skokie, Fines, Punishment
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Problem Solver: Envelope stuffed with green falls into a gray area for retailer
She could see the cash stuffed inside, but Maggie Kent did not count the bills after picking the envelope off the floor at Von Maur store in Lombard. The 25-year-old knew the money wasn't hers. Dutifully, she approached a Von Maur employee on that...
Tags: Employees, Human Interest, Social Issues, Career and Workplace
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Problem Solver: CTA machine gobbles up senior's card
Her reduced-fare senior card was almost depleted, so on July 27, Jean Carroll tried to add money to it. She walked to the CTA Red Line station at State and Randolph streets, inserted the card into a fare machine, fed a $5 bill into the money slot and...
Tags: Consumers, Chicago Transit Authority
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Problem Solver: Delayed IRS refund steams woman
At 93, Alvina Pryor has lived long enough to recognize when she is getting the runaround. And the Hickory Hills resident is pretty sure the Internal Revenue Service is yanking her chain. Her journey through the seventh layer of bureaucratic damnation...
Tags: Internal Revenue Service, Theft, Interior Policy, Politics, Personal Data Collection
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Problem Solver: Customer shocked by ComEd bill
For years, Phyllis Baren believed her electric bills were too high, but when she had ComEd check her meter, she was told there was nothing wrong. Undeterred, Baren set out to prove she was right. She compared her monthly bills to those of a neighbor...
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Problem Solver: Big Mac deal becomes a big pain
Susan Taylor isn't a fan of McDonald's food, but her teenage stepsons are. So when she saw a deal for burgers on LivingSocial in December, she snapped it up. For $13, the Norwood Park resident received vouchers for five Big Macs and five large french...
Tags: Consumers, McDonald's Big Mac, Norwood Park, Services and Shopping, Fines
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Problem Solver: Mustard stains shirt, strains relations
The only thing everyone seems to agree on is this: Matt Gudgeon walked into Honky Tonk BBQ in Pilsen on Sept. 8 wearing a perfectly clean J. Crew shirt. He walked out wearing a mustard-stained mess. Almost every detail of how his shirt got stained...Tags: Mustard, McDonald's, Pilsen, Tru, J. Crew
Nov 27, 2012
|Column| Chicago Tribune
Nov 25, 2012
|Column| Chicago Tribune
Nov 22, 2012
|Column| Chicago Tribune
Nov 20, 2012
|Column| Chicago Tribune
Nov 18, 2012
|Column| Chicago Tribune
Nov 8, 2012
|Column| Chicago Tribune
Oct 29, 2012
|Column| Chicago Tribune
Oct 28, 2012
|Column| Chicago Tribune
Oct 18, 2012
|Column| Chicago Tribune
Oct 16, 2012
|Column| Chicago Tribune
Oct 14, 2012
|Column| Chicago Tribune
Oct 7, 2012
|Column| Chicago Tribune
Original site for Jon Yates topic gallery.
