On Your Side: What to know about returns

Published: Dec. 28, 2020 at 5:29 PM CST
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SPRINGFIELD, Mo. (KY3) - With COVID-19 related shipping delays, most stores are changing up their return guidelines.

First, do these two things.

1. Find that receipt.

Not all stores require it, but it will make this process easier if you have it.

2. Know the return window.

Many stores are extending deadlines. However, for certain products, like electronics or appliances, you might only have two weeks.

Don’t open the box. If you try to return an item and the original packaging isn’t intact, the merchant might tack on a restocking fee. That’s usually fifteen percent or more of the purchase price. This is common for electronics.

Act fast if you receive an item that’s damaged or defective, you might have only a few days to contact the company to document it.

If you have a store card, you probably have some wiggle room for returns, like 45 days instead of 30.

Amazon is extending its return window. Most items purchased between October 1 and December 31 can be returned up until January 31, 2021.

While some stores will give cash refunds, just expect store credit.

Always bring your ID. Some chains, use computerized return-authorization systems to detect abuse.

Word to the wise, don’t hoard gift cards. Each year, up to three billion dollars worth of gift cards go unused. Remember, businesses close. Inflation can eat the value.

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