On Your Side: Lawrence County contractor accused of taking money, not completing work responds to allegations

Published: Apr. 25, 2022 at 10:31 PM CDT|Updated: Apr. 26, 2022 at 2:34 PM CDT
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SPRINGFIELD, Mo. (KY3) - Several customers across the Ozarks say a local contractor has ripped them off.

They filed complaints with the Missouri Attorney General’s Office.

Another unsatisfied customer contacted us for help.

Crystal Owens says she hired James Enloe to build an addition to her home, a place where her elderly relatives can live so they can get the care they need. She says her mother hired Enloe’s company, Enloe Exteriors, and paid $40,000 of her retirement money for work they say was never done.

Enloe says he never had the chance to do the job.

“We knew something wasn’t right. You just kind of get that feeling that this isn’t going well,” said Owens.

She was hoping to add to her Rogersville home.

“Mr. Enloe, in a period of seven weeks, may have been here five times, and 2 of those times were to collect money,” said Owens.

She says Enloe never delivered.

“The only thing we ever received is an invoice from when he finally filed for the permit and the invoice on the tractor. He never supplied anything else. Never put a nail in anything. It was always excuse after excuse,” said Owens.

Enloe said, “I’ve never in my life until this past six months had a blemish on my BBB record.”

The Better Business Bureau says the business is non-accredited and is “F-rated” with BBB.

Two other former Enloe Exteriors customers also say they paid for work never finished. The Missouri Attorney General’s office filed charges against Enloe in March. Enloe says the state never contacted him about the allegations. He says he settled both matters last year.

“Two felony charges, one of which was resolved. I have the cashier’s check to prove that it was cashed last year. The other one with Mr. McPhail, I think that was more of, I’m not doing this until you do this, well I’m not doing this until this happens. We got into man pride pissing match.”

He says he was slightly delayed performing the work that he agreed to at Owens’ house.

“I can’t control weather any more than you can. It took me ten days to 2 weeks longer than what we were originally told to get the permits so I could start working. I’m not going to start a job without a permit,” he said.

Owens said, referring to her mother, “She had asked him early on before he spent any more money to refund. The only thing at that time that offered her was $7500 out of the $42,500. She said absolutely not. We would have to come to more of an agreement. He refused to negotiate any further on that.”

“When I tell somebody I’m going to do something, I’m the kind of redneck, country boy, and I do it. I don’t care what it takes,” said Enloe. “But when they refuse to let me back on their property, it kind of ties my hands. I’ve been in this business for 27 years. I’m not going to make everybody happy. Try to come to a solution. Don’t be unreasonable and just try to put him out of business and ruin his life.”

Owens said, “It’s an absolute miserable experience. It just creates such a dimension of drama and distrust in people. I don’t want anybody else to go through this.”

Owens says her mother has yet to receive any money back from Enloe and has filed a complaint with the AG’s office.

Enloe says he would be more than happy to finish the work if allowed or try to come to some agreement.

We asked the AG’s office for an update on Enloe’s charges but have not heard back.

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