Contact KY3 Investigation Update: Springfield sunroom company no longer BBB accredited; more upset customers come forward

Published: Nov. 16, 2017 at 6:54 PM CST
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A Contact KY3 investigation over incomplete work from a Springfield sunroom company is getting results. We first reported on Four Seasons, also known as Springfield Sunrooms, about one month ago.

When we first brought you this story, we knew of six upset customers. Our list has grown to twenty-five. You might remember we pulled the county records that showed some projects are not up to code.

As we continue to dig, we know now that was just the surface.

Crews are hard at work at the Wheeler's home. These guys are not with Four Seasons. You might recall, Cheri and Bob Wheeler hired Four Seasons, also known as Springfield Sunrooms, in March. They paid Four Seasons $36,000. Paid in full, project not complete. After our Contact KY3 investigation ... the Wheeler's sued Four Seasons and hired another company.

"He fixed all the repairs that had to be done ... according to county code ... called the inspector. He came out and passed everything," said Cheri.

Their lawsuit is pending.

So far, 25 upset customers have told us their stories.

Contact KY3 pulled more county records. Right now, in Greene County alone, Four Seasons has thirty open projects. Nearly half of those of those are not up to code. Four projects need final inspections. One homeowner has waited for more than two years ... since September of 2015.

Just this week ... Four Seasons is no longer a BBB accredited business. Because of that -- Four Seasons is also no longer with the Home Builders Association.

Contact KY3 reached out to the owner of Four Seasons. Michael Hainrihar, again, declined to talk on camera, but did give this statement:

"We continue to work hard to provide our customers with the quality home improvements they desire. High demand for our services has resulted in some delays. We have added staff and are working to catch up and to address any issues our customers may have. We are grateful for our customers' patience. Unfortunately, since your news report, two customers have filed lawsuits and we will not comment on ongoing litigation."

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