FEMA disaster recovery centers helping individuals in several counties

Published: Jun. 26, 2017 at 4:56 PM CDT
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Many people across the Ozarks are still recovering from floods and other storm damage this Spring. This week, folks in Stone county and surrounding areas included in the federal disaster declaration have a chance to get FEMA assistance.

Marcy Essary's childhood home sits near the James River, but as a kid, she never experienced anything like this. "Maybe like one time all til I graduated high school, and I don't think it even got in the house. But the last ten years has been crazy; it's just flooded so much," says Essary.

Her mom's house had about three feet of water inside in late April.

"She just had to leave everything and everything that she knew, because she's lived here forever," says Essary.

Essary says folks with a local church cut out the sheetrock and siding on her mom's house to prevent mold from growing, but they've been just waiting ever since.

"She didn't know what she was going to do, because like I said, she's on a fixed income. So if FEMA didn't help, we were going to try to figure it out somehow, but we didn't know what she would do to get it all back to where it was," says Essary.

Now, FEMA is set up just up the road, on the Galena square. "A lot of people have questions with the application process, and some people just need that face to face interaction to kind of walk through it if they haven't done it before," says Scott Sanders, FEMA media relations manager.

Folks can get help with the application process, planning for smart rebuilding, and ask questions about flood insurance. Low interest loans are also available through the Small Business Administration. "So this is a one stop shop, kind of a consolidation of federal programs," Sanders says. "It's designed to help people get back on their feet. So we will provide them every penny that they're eligible for."

Essary hopes it's enough for her mom to get back home. "She's doesn't want to leave. She wants to be here," says Essary.

Sanders says FEMA has 55 claims so far in Stone County, but he expects that number to rise. $9.2 million is available for individual assistance statewide, with 1,400 registrations currently approved.

Stone County recovery center:

Stone County Annex

106 E. 5th St.

Galena, MO 65656

Open Monday through Friday 9 a.m. to 7 p.m.

Closes permanently Friday June 30.

Other FEMA disaster recovery centers:

Douglas County:

Ava High School

Performing Arts Building

507 NE 3rd St.

Ava, MO 65608

Open Wednesday through Saturday, 9 a.m. to 7 p.m.

Closed Sunday.

Closes permanently 7 p.m. Tuesday, June 27.


Texas County:

The Justice Center

519 N. Grand Ave.

Houston, MO 65483

Open Friday and Saturday 9 a.m. to 7 p.m.

Closed Sunday.

Open Monday-Wednesday 9 a.m. to 7 p.m.

Closes permanently Wednesday June 28.


Oregon County:

Alton School

2180 School St.

Alton, MO 65606

Open Saturday and Monday through Thursday 9 a.m. to 7 p.m. Closed Sunday.

Closes permanently 7 p.m. Thursday, June 29.


Ozark County:

Ozark County Health Dept.

370 3rd St.

Gainesville, MO 65655

Open Saturday and Monday through Wednesday 9 a.m. to 7 p.m. Closed Sunday.

Closes permanently 7 p.m. Wednesday, June 28


Shannon County:

United Methodist Churc

18231 Church St.

Eminence, MO 65466

Open Monday, June 26, through Friday, June 30, 9 a.m. to 7 p.m.

Closes permanently 7 p.m. Friday, June 30.


Pulaski County:

St. Robert Community Center

114 J.H. Williamson Dr.

St. Robert, MO 65584

Open Tuesday through Saturday 9 a.m. to 7 p.m.

Closes permanently 7 p.m. Saturday, July 1.

JEFFERSON CITY, Mo. – A new FEMA Disaster Recovery Center opens Monday, June 26, in Stone County in the city of Galena. Disaster recovery centers offer in-person support to individuals and businesses in any of the 27 counties included in the Missouri federal disaster declaration for flooding and severe storms that occurred between April 28 and May 11, 2017.

Recovery specialists from the Federal Emergency Management Agency and the U.S. Small Business Administration (SBA) will be at the center to discuss assistance and to help anyone who needs information or assistance filing an application.

The Stone County recovery center location:

Stone County Community

106 E. 5th St.

Galena, MO 65656

Open Monday through Friday 9 a.m. to 7 p.m.

Closes permanently Friday June 30.

Homeowners, renters and business-owners are encouraged to register with FEMA before visiting a disaster recovery center. Survivors can register online at DisasterAssistance.gov or by calling toll-free 800-621-3362 from 6 a.m. to 10 p.m. seven days a week until further notice. Multilingual registration assistance is available. Survivors may also register using the FEMA app for smartphones.

The following information is helpful when registering:

Social Security number

Address of the location where the damage occurred (pre-disaster address)

Current mailing address

Current telephone number

Insurance information

Total household annual income

Routing and account number for checking or savings account (this allows FEMA to directly transfer disaster assistance funds into a bank account)

A description of disaster-caused damage and losses

Disaster survivors can visit any of the FEMA disaster centers for assistance. Locations of recovery centers may be found online at https://recovery.mo.gov/ and at www.fema.gov/DRC.

FEMA provides grants to qualified individuals for rental assistance, home repairs or other serious disaster-related losses.

The U.S. Small Business Administration offers low-interest disaster loans to businesses of all sizes, most private nonprofit organizations, homeowners and renters.

SBA also offers low-interest working capital loans (called Economic Injury Disaster Loans) to small businesses and most private nonprofit organizations having difficulty meeting obligations as a result of the disaster.

For more information, applicants may contact SBA’s Disaster Assistance Customer Service Center by calling 800-659-2955, emailing disastercustomerservice@sba.gov, or visiting SBA’s website at SBA.gov/disaster. Deaf and hard-of-hearing individuals may call 800-877-8339.

Missouri’s State Emergency Management Agency (SEMA) and FEMA are committed to ensuring services and assistance are available for people with disabilities or others with access and functional needs. People who have a need or a request for reasonable accommodation should let the staff know when they register. Those who use 711 or Video Relay Services may call 800-621-3362. Those who use TTY may call 800-462-7585; MO Relay 800-735-2966; CapTel 877-242-2823; Speech to Speech 877-735-7877; VCO 800-735-0135. Operators will be available from 6 a.m. to 10 p.m. seven days a week until further notice.

The federal disaster declaration covers eligible losses caused by severe storms, tornadoes, straight-line winds and flooding between April 28 and May 11, 2017 in these counties: Bollinger, Butler, Carter, Douglas, Dunklin, Franklin, Gasconade, Howell, Jasper, Jefferson, Madison, Maries, McDonald, Newton, Oregon, Osage, Ozark, Pemiscot, Phelps, Pulaski, Reynolds, Ripley, Shannon, St. Louis, Stone, Taney, and Texas.