Local company works to rectify "F" with BBB; owner says orders fulfilled and adding employees

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NORWOOD, Mo. A company in Mountain Grove/Norwood sells products locally and worldwide, but after a delay in fulfilling some orders, hundreds of customers have filed complaints against them with the Better Business Bureau.

The owner of Rough Country Rustic Furniture, Joseph Ross, says business exploded for him in 2015, after a KY3 News story featuring his work. He designs custom furniture that doubles as a place to hide away guns. Ross says he never anticipated that many orders that soon.

"It's bigger than I had ever hoped, and with it expanding so large so fast, it does cause problems, you also have problems maintaining employees," Ross said.

Because of the time it takes to do the job right-- Ross is backlogged on fulfilling orders, and now is fighting to rectify some 329 customer complaints to the Better Business Bureau.

"We incurred some issues, one with our former customer service rep, who was more concerned with answering an e-mail than she was taking care of the order," Ross said. "We're constantly increasing production, we even had four more people start today."

The owner says they are responding to 500 to 600 e-mails a day right now, but they are still taking on new clients. We asked him about taking new orders-- with so many still unfulfilled-- and Ross says he feels comfortable they will be caught up soon.... again emphasizing that he just added those new workers.

The BBB says they "advise consumers to use caution when dealing with Rough Country Rustic Furniture."