Less than twenty-four hours since our special report aired and we're getting results.
On Your Side showed you cannot always trust Google in your time of need. The first number you see in your search could be an ad -- from a dispatch service in New York.
This can be really confusing if you think you're calling a local company.
Even if you google Pop-A-Lock, the first number isn't them.
After several complaints about the locksmith behind that number, we called. He showed up with an unmarked car. He did not have a business card.
In our experience we heard five company names. Not one has a Springfield business license.
Springfield city workers tell us thanks to our investigation they'll pursue this. A business operating without a license can be issued a summons to appear in municipal court.
The locksmith has an agreement with that top-listed website.