SPRINGFIELD, Mo. In November 2018, Sarah Johnson bought tickets to see last Friday's production of the Lion King at Juanita K. Hammons Hall.
She purchased four tickets for the fifth row from a third party site.
The tickets were then mailed to her home. She paid a total of $966.23
But when her family showed up, her tickets were denied.
Another family was in their seats, Sara says they had tickets for the exact same seats. She says the other group of people purchased them online just the day before on a separate third party site. Sara was sent to speak with a manager.
Johnson says she was told by the staff that because they had gotten there first they were not going to ask them to get up. She and her family were offered other seats, much farther back.
She says, "We were behind the last row, in folding chairs, and not to mention we were all upset and just decided to bag it. "
Johnson says they did not offer her another day to see the show.
But, the Hammons Hall spokesperson says they did all they could in that moment in time.
Deb Gallion, the Director of Marketing for Juanita K. Hammons Hall says, "The show took a moment and didn't start the first number until we got those people seated, so we went above and beyond to get them in so they wouldn't miss the show."
Gallion says if they had offered them another night, there would be no comparable seats available.
She says, "When that performance is over, the books on that performance are over. and so we have a general overall policy where we cant do ticket exchanges after the show has happened."
Johnson said, "I don't feel as if it should be a race to see who can get there first, I feel like the theater needs to have some way of sorting out who gets to sit in these seats, I feel like that policy should include who has physical tickets in their hand those tickets should be honored."
Johnson has filed a police report and the theater has offered her documentation to help try to get her money back from the third party website.
Missouri State Tickets urges you to buy tickets directly from the venue instead of a third party site.