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On Your Side

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On Your Side

FILE - A Ford sign is shown at a dealership in Springfield, Pa., Tuesday, April 26, 2022. Ford...

Ford urges owners of some Lincoln SUVs to park outdoors because they can catch fire with engines off

Updated: Jun. 2, 2023 at 7:49 AM CDT
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By The Associated Press
Ford says a short-circuit can develop in the 12-volt battery monitor sensor. It can overheat and cause an engine compartment fire while parked or in motion.

On Your Side

FILE - The Venmo app is displayed on an iPad on March 20, 2018, in Baltimore. Customers of...

Money stored in Venmo and other payment apps could be vulnerable, financial watchdog warns

Updated: Jun. 1, 2023 at 6:47 PM CDT
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By The Associated Press
Customers of Venmo, PayPal and CashApp should not store their money for the long term with these apps because their funds might not be safe during a crisis, the Consumer Financial Protection Bureau warned on Thursday.

News

While you own it, police might ask for it.

Consumer Reports: Can police ask for your doorbell video?

Updated: Jun. 1, 2023 at 6:08 PM CDT
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By Ashley Reynolds
Whether you’re on the lookout for porch pirates, wild animals, or car thieves, a video doorbell or security camera can come in handy. Law enforcement agencies are taking notice.

News

What to buy in June

On Your Side: What to Buy in June

Updated: May. 31, 2023 at 5:33 PM CDT
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By Ashley Reynolds
Many movie theaters offer discounted tickets in June and continue throughout the summer.

On Your Side

On Your Side: Watch for your Zoom settlement email

Updated: May. 31, 2023 at 4:45 PM CDT
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By Ashley Reynolds
As we often say, it pays to watch On Your Side.

On Your Side

2024 Accord sedans are displayed at a Honda dealership Friday, April 14, 2023, in Highlands...

US safety agency to require automatic emergency braking on new vehicles and set tougher standards

Updated: May. 31, 2023 at 1:20 PM CDT
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By The Associated Press
Wednesday’s announcement by the National Highway Traffic Safety Administration represents the agency’s latest move toward regulating electronic systems that take on certain tasks that drivers themselves have normally done.

News

Some cities like Springfield, Nixa and Ozark require businesses to have what’s known as a...

On Your Side: Your town or neighborhood might have rules on door-to-door sales

Updated: May. 30, 2023 at 5:12 PM CDT
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By Ashley Reynolds
Some cities like Springfield, Nixa, and Ozark require businesses to have what’s known as a peddler’s license, and those usually have rules on what time of the day they can knock.

On Your Side

Not all county health departments regularly inspect pools, but will visit by request.

On Your Side: Not all public pools in the Ozarks are routinely inspected

Updated: May. 29, 2023 at 4:47 PM CDT
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By Ashley Reynolds
On Your Side checked the surrounding counties like Christian, Taney, Stone, Webster, Dallas, and Lawrence. We discovered, most health departments do not do routine inspections. But will do them by request.

News

It’s garage sale season and the hot weather brings out the hot deals.

On Your Side: Check these things before you buy an appliance or tool at a garage sale

Updated: May. 25, 2023 at 6:09 PM CDT
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By Ashley Reynolds
Buying used is a great way to save money and still have a necessary household product. If you spot a lawnmower for sale, there are a few things to inspect before you hand over cash.

On Your Side

Better Business Bureau: Memorial Day scammers will prey on patriotic emotions

Updated: May. 25, 2023 at 4:19 PM CDT
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By KY3 Staff
As Missourians honor Memorial Day the Better Business Bureau is warning about scammers who want to prey on people’s goodwill.
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News

On Your Side Investigation: Springfield private school founder ordered to pay back teacher retirement funds used for vacations

Updated: May. 24, 2023 at 3:52 PM CDT
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By Ashley Reynolds
Court documents read Courtney Ungaro used teacher retirement funds to pay for vacations, cars, clothes, and a birthday party for her son. Now, she’s ordered to pay it back.

On Your Side

On Your Side: City of Bolivar, Mo., issues warning regarding fraudulent letters left at homes

Updated: May. 24, 2023 at 12:06 PM CDT
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By KY3 Staff
City leaders say someone is impersonating the city’s code enforcement.

On Your Side

Multi-state salmonella outbreak linked to raw cookie dough, CDC says

Updated: May. 23, 2023 at 5:26 PM CDT
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By Gray News staff
The food safety alert was issued after 18 known illnesses with two hospitalizations were linked to eating raw cookie dough products from Papa Murphy’s Take ‘N’ Bake Pizza.

News

On Your Side: Memorial Day Sales

Updated: May. 23, 2023 at 5:00 PM CDT
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By Ashley Reynolds
You don’t have to wait to find a bargain.

On Your Side

On Your Side: One year since Pulaski County, Mo. man vanished

Updated: May. 22, 2023 at 5:45 PM CDT
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By Ashley Reynolds
Last May Chris Hoye disappeared near Dixon, Missouri. His truck was found with keys inside by the Veterans Bridge off Hwy 28.

On Your Side

ON YOUR SIDE: Wafflemakers recalled after reports of burns

Updated: May. 22, 2023 at 1:50 PM CDT
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By KY3 Staff
Power XL recalled nearly 500,000 waffle makers.

On Your Side

Kia, Hyundai settle class-action lawsuit after a rash of thefts due to security flaw

Updated: May. 19, 2023 at 2:34 PM CDT
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By The Associated Press
Hyundai Motor America and Kia America will resolve a class-action lawsuit prompted by a surge in vehicle thefts with a settlement agreement that could be valued at $200 million, the automakers announced Friday.

On Your Side

Target recalls nearly 5 million Threshold candles after severe burns, lacerations reported

Updated: May. 19, 2023 at 10:45 AM CDT
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By The Associated Press
The recall impacts some 4.9 million Threshold-branded glass jar candles sold in multiple sizes and various scents.

News

On Your Side: Don’t buy these children’s products at garage sales

Updated: May. 18, 2023 at 4:47 PM CDT
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By Ashley Reynolds
Safety standards evolve. No deal is worth the risk.

On Your Side

More than 30 million US drivers don’t know if they’re at risk from a rare but dangerous airbag blast

Updated: May. 18, 2023 at 11:09 AM CDT
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By The Associated Press and TOM KRISHER AP Auto Writer
The NHTSA is demanding manufacturer ARC Automotive recall 67 million inflators that could explode with such force as to blow apart a metal canister and expel shrapnel.

On Your Side

Ford recalls SUVs, some for a second time, to fix rear camera display

Updated: May. 18, 2023 at 6:56 AM CDT
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By The Associated Press
Ford is recalling over 422,000 SUVs in the U.S. because the image from the rear camera may not be displayed.

News

On Your Side Investigation: Springfield area contractor gets warrant for failure to appear

Updated: May. 17, 2023 at 6:02 PM CDT
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By Ashley Reynolds
Glenn Jessen faces 24 felony charges. Dozens of customers paid deposits, and no work was done. After our story, the Missouri Attorney General filed deceptive business practices charges.

On Your Side

ON YOUR SIDE: Better Business Bureau warns you to do homework when hiring HVAC company

Updated: May. 17, 2023 at 4:16 PM CDT
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By KY3 Staff
With summer in sight, you must consider your HVAC system.

On Your Side

Ford recalls 310,000 trucks to fix problem with driver’s front air bag

Updated: May. 17, 2023 at 6:51 AM CDT
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By The Associated Press
The company says dust can accumulate in a cable inside the steering wheel, interrupting the electrical connection.

News

On Your Side: Why you might get products you did not order

Updated: May. 16, 2023 at 4:23 PM CDT
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By Ashley Reynolds
This is called the ‘Brushing Scam.’ You can keep the stuff.

On Your Side

On Your Side: Driveway repair business ordered to pay Lockwood, Mo., woman for failing to finish job

Updated: May. 16, 2023 at 3:47 PM CDT
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By Elizabeth VanMetre
Investigators say, Mary Kahre, a resident of Lockwood, fell victim to a deceitful scheme in 2021 when individuals posing as driveway repairers took advantage of her trust.

On Your Side

Recalled Gerber baby formula sent to US retailers after recall began, wholesaler says

Updated: May. 16, 2023 at 2:07 PM CDT
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By The Associated Press and WYATTE GRANTHAM-PHILIPS AP Business Writer
A recall was issued “out of an abundance of caution” due to the possible presence of Cronobacter sakazakii, a germ that can cause serious or deadly infections in infants.

National

Stellantis recalls nearly 220,000 Jeep Cherokee SUVs worldwide due to fire risk

Updated: May. 16, 2023 at 8:17 AM CDT
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By The Associated Press
Water can get into the liftgate control computer, causing an electrical short that can touch off a fire.

On Your Side

Egg prices are going down

Updated: May. 16, 2023 at 6:26 AM CDT
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By CNN Newsource Staff
Last year, deadly avian flu wiped out a significant number of hens, reducing supply.

On Your Side

Child Care Crisis: Gov. Parson’s tax credits fall short in legislative session

Updated: May. 15, 2023 at 5:50 PM CDT
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By Ashley Reynolds
A plan to improve access to child care for thousands of Missouri families fell short during the legislative session.

On Your Side

General Motors recalls nearly 1 million U.S. vehicles for airbag defect

Updated: May. 13, 2023 at 5:11 PM CDT
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By KWCH Staff
General Motors, an automotive manufacturer, is recalling almost 1 million sport utility vehicles in the United States because the driver’s airbag inflator may explode during deployment.

National

Tennessee company refuses US request to recall 67 million potentially dangerous air bag inflators

Updated: May. 12, 2023 at 8:43 PM CDT
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By The Associated Press
A Tennessee company is heading for a legal battle with U.S. auto safety regulators after refusing a request that millions of potentially dangerous air bag inflators be recalled.

News

On Your Side Investigation Update: Better Business Bureau revokes Nixa company’s accreditation

Updated: May. 11, 2023 at 4:46 PM CDT
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By Ashley Reynolds
Richard Gillette runs Premiere Exterior Solutions. Last year in an email to On Your Side, Gillette blamed the pandemic. He apologized to customers for the delays.

On Your Side

Peloton recalling more than 2 million exercise bikes in US

Updated: May. 11, 2023 at 11:50 AM CDT
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By The Associated Press
The Consumer Product Safety Commission said Thursday that the seat post assembly can break during use, which may cause users to fall off and hurt themselves.

News

On Your Side: Springfield customer gets refund on tow bill

Updated: May. 10, 2023 at 5:53 PM CDT
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By Ashley Reynolds
Libby Phillips paid $252.35 to get the truck back. Then decided to fight the charge. She filed a lawsuit in small claims court.

News

On Your Side: File your claim in $725 mil Facebook settlement

Updated: May. 9, 2023 at 5:46 PM CDT
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By Ashley Reynolds
If you’ve used Facebook within the last 16 years, file a claim.

On Your Side

On Your Side Update: Chemical spill at Verona, Mo. plant

Updated: May. 8, 2023 at 9:36 PM CDT
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By Ashley Reynolds
Government agents found more than a dozen violations at the plant. Ashley Reynolds traveled back to Verona to see if those problems are fixed.

On Your Side

Children’s bunk beds recalled due to fall risk

Updated: May. 8, 2023 at 9:10 AM CDT
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By Amanda Alvarado
Anyone with the bunk bed should stop using it immediately.

On Your Side

HOW TO STAY SAFE: Scammers are using Artificial intelligence to their advantage

Updated: May. 5, 2023 at 8:39 PM CDT
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By Lauren Schwentker
Artificial intelligence better known as “AI” is raising security concerns across Missouri.

On Your Side

Ford recalls some vehicles for air bag inflator installation

Updated: May. 5, 2023 at 3:12 PM CDT
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By The Associated Press
NHTSA said in a letter that the recall includes 231,942 vehicles.

On Your Side

TurboTax customers to receive checks for $141M settlement

Updated: May. 5, 2023 at 11:22 AM CDT
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By The Associated Press and WYATTE GRANTHAM-PHILIPS AP Business Writer
Millions of Americans who qualified for free tax services — but were instead deceived into paying TurboTax for their returns — will soon get settlement checks in the mail.

National

Recall issued for Advil sold at Family Dollar

Updated: May. 5, 2023 at 10:22 AM CDT
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By Debra Worley
The Advil was shipped to certain stores around June 1, 2022, through March 31, 2023.

On Your Side

ON YOUR SIDE: Galena, Mo., woman billed for “free” COVID-19 tests

Updated: May. 3, 2023 at 2:48 PM CDT
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By Elizabeth VanMetre
“Then a few weeks later, I got another package, and a few weeks later, I got another package. Then they started coming one or two a week."

News

On Your Side: What to buy in May

Updated: May. 2, 2023 at 4:52 PM CDT
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By Ashley Reynolds
Graduations, wedding events, pool parties are all in the near future. Make a list of what you need to buy.

On Your Side

Some Gold Medal flour types recalled due to salmonella risk

Updated: Apr. 29, 2023 at 4:52 AM CDT
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By CNN Newsource staff
Consumers are asked to throw away the recalled packages.

On Your Side

On Your Side: Some viewers did not get tax break during Missouri appliance tax holiday

Updated: Apr. 27, 2023 at 3:37 PM CDT
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By Ashley Reynolds
Some viewers tell On Your Side they did not get the tax break when buying a new appliance recently, during the Show-Me Green Tax Holiday.

Local

ON YOUR SIDE: Better Business Bureau warns of timeshare sales, timeshare exit businesses

Updated: Apr. 26, 2023 at 5:46 PM CDT
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By KY3 Staff
An investigative study by Better Business Bureau examines patterns of customer complaints, dollars spent and lost, customer reviews, related scams, and more.

News

On Your Side: Important dates for Bed Bath & Beyond closing sale, gift cards and returns

Updated: Apr. 26, 2023 at 5:01 PM CDT
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By Ashley Reynolds
Customers can use gift cards through May 8.

News

On Your Side: Bank sues closed Springfield travel business

Updated: Apr. 25, 2023 at 6:01 PM CDT
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By Ashley Reynolds
Sunnyland is partnering with another company to credit customers who paid trip deposits.

News

On Your Side: Marshfield, Mo. family must spend thousands to clean up sewer backup problem

Updated: Apr. 24, 2023 at 5:26 PM CDT
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By Ashley Reynolds
Jonathan Matthews says it was like a geyser of his neighbors, well, you know.
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